Start with People Not Prompts: Designing AI Adoption that Lasts

AI adoption is often treated as a training problem: choose a tool, teach people how to use it, and hope productivity follows.

But anyone leading AI initiatives quickly discovers a different challenge. The tools evolve faster than training materials can keep up, best practices change monthly, and teams struggle to move from curiosity to meaningful adoption.

As a UX Operations leader, Davis has seen this pattern before — whether introducing Figma, scaling design systems, or driving new ways of working. Successful adoption has never been about the technology itself; it’s about designing the conditions that help people learn, experiment, share, and build confidence.

This session shares practical lessons for AI enablement: how to move beyond tool training and create an adoption strategy focused on mindset, behaviours, and continuous learning.